First time home buyer, super nervous. Dad's on the phone telling me that I have to guard against jokers and liars who are out to steal my hard-earned, and that if I don't ask the right questions I'll get stuck with a lemon. John shows up. Immediately I know I'm in good hands. Takes the time to walk through the place step-by-step, answer even baseline questions. Patience and calm and attention to detail. Thanks for the worry, Dad, but John's going to take care of this. 10/10 would work with again.